Return Policy

RETURN POLICY

Defective or Damaged Items:

We recommend inspecting your order immediately after it has been delivered. You have 5 days of receiving your delivery to detect any defects or damages to your items. Please us at embereveco@gmail.com if issues have been detected.
All defects and issues must be notified via email within that 5-day period and must include the order number and photos of the issue.
Any defects found after 5 days of receiving the items will be assessed a restocking fee of 20%.
We cannot make exceptions once you have had the merchandise in your care for more than 30 days, removed tags, washed, or worn it.

Returns: (No exchanges are allowed)

All clothing returns will be issued in the form of an E-Gift Card.
We must receive your return within 10 days of when your package was delivered to be eligible for a refund.
Returns must be scent-free, stain-free, unworn, unwashed, with all original tags attached. If items are do not meet those requirements, the return will not be accepted.
We will not accept any returns after the 10 day return period. The first day of the 10-day window is the day your package was delivered.
Shipping charges are not refundable.
ALL sales are FINAL on items listed below and cannot be returned.

Please note:

We do not provide free return shipping.
Include the original packing slip or your name and email address (from order) in the return.
It is your responsibility to choose which carrier to use when sending the return back to us. Please keep the tracking number for your records.